CAMPAIGN: DEALER FOLLOW-UP. GMC Truck S15 Pickup - 2WD 1994

For 1990-2009 cars

# CAMPAIGN: DEALER FOLLOW-UP

#### ATTENTION:

SERVICE MANAGER -------------------------- PLEASE HAVE ALL PERSONNEL HANDLING RECALL CAMPAIGNS READ THIS BULLETIN CAREFULLY.

This bulletin and an updated Outstanding Vehicle Listing is mailed every other month. It is imperative that you use the most current computer listing when working on campaign follow-up. Also, to eliminate a large number of unnecessary phone calls, PLEASE read contents of this bulletin carefully.

#### RELEASE OF NEW CAMPAIGNS

When a campaign has been approved and mailing dates assigned, the campaign is "activated." This provides us with the computer printouts which are mailed to dealers with the campaign bulletin. Once a campaign has been activated (usually a week prior to Zone/Dealer mailing of bulletin), the campaign number will be reflected on credit memos. vehicle histories, etc. GMC Zone Service personnel are notified via Electronic Mail of new campaigns to be released. GMC Truck Campaign Bulletins are mailed to Zone/Dealer personnel one week prior to letters being mailed to owners.

#### CAMPAIGN PARTS TO OWNERS

The campaign bulletin will state when a part has been mailed to owners of record and involved dealers. This means that if your computer printout of involved vehicles shows an owner name by a VIN, that the part was mailed directly to the owner. If there is no owner name, then the part was mailed to the involved dealer.

The bulletin will also state where to order the part from. When the part is a label (emission or certification). if the existing label VIN does not match the new label or the new label was not received, the dealer should contact his/her GMC Truck Zone Service Representative. The complete VIN is required when requesting the label. The Service Representative will then request the label from the Campaign Section.

#### CAMPAIGN IDENTIFICATION LABEL

Blank labels are provided for all campaigns except those where the part has been mailed directly to the owner. If by chance, an owner does request a dealer to complete one of these campaigns, use one of the blank labels previously provided.

DO NOT REQUEST AN OWNER TO COME TO THE DEALERSHIP TO HAVE A "CAMPAIGN IDENTIFICATION LABEL INSTALLED.

VEHICLE OUTSTANDING REPORT

#### NOTE: Due to home office data format changes, some owner names and/or addresses on the enclosed printouts are out of context. In some cases the first letter of a company name may be separated from the rest of the company name. Also, the middle initial of an owner may be connected to the owner's last name.

#### NOTE: Dealers are to service all vehicles subject to campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership. General Motors medium duty vehicles (which includes school buses) can be completed by either GMC or Chevrolet dealers regardless of make. Please contact your GMC Truck Division service representative if you have problems with your warranty claims.

Enclosed are two copies of the Vehicle Outstanding Report. This report (covering all active campaigns) is provided to involved dealers every other month.

o Campaigns are considered "Active" for 24 months from date of initiation.

o VINs are sorted by model year, by plant and by serial number.

o Campaign Status Column: Vehicles in categories 1A (Vehicle Stolen), 1B (Owner Unknown). or 1C (Letter Undeliverable) cannot be removed from your computer listing. Vehicles are assigned status codes for your information so that we may attempt to find the current location of the vehicle.

o The source code (48 = GMC and 13 = Chevrolet) before the campaign number and dealer code is necessary because prior to July 1987 GMC Truck and Chevrolet campaign numbers on medium trucks were not concurrent.

Do not return copy of listing if no changes are made on it!

#### NOTE: All cards, Letters, computer listings, etc. which are received incorrectly filled out or with notations written on them are sent to your GMC Truck Division service representative for handling.

OWNER NAME/ADDRESS CHANGE ------------------------- One copy of the listing should be used by your dealership to record campaign transactions and is your record of progress. When a VIN appears with no customer name and address, or you need to change a name or address, please provide complete information directly on the second copy of this listing next to the applicable VIN, so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below using the yellow mailing envelope supplied.

GMC Truck Division General Motor's Corporation 101 Union Street Plymouth, Michigan 48170

GMC Truck Division does not consider the lessee the owner of a vehicle.

#### VEHICLES PERMANENTLY OUT OF OPERATION

The only vehicles we can assign to this category are those where GMC personnel have personally witnessed a vehicle "totaled" or where an insurance claim and pictures have been submitted showing a vehicle is "totaled." "Totaled" means that there is no part of the vehicle which can be reused or rebuilt. Documentation indicating that a vehicle is "totaled" must be supplied to your GMC Truck service representative before the VIN can be removed from your computer listing.

#### VEHICLE TRANSFER

#### NOTE: DO NOT REQUEST TRANSFER OF A VEHICLE ONLY BECAUSE THE ADDRESS LISTED ON YOUR COMPUTER LISTINS IS NOT IN YOUR AREA!

Contact the owner listed and find out where the vehicle is actually located. Many times the vehicle is actually located in one state and registered in another. If after checking with the owner, you find that the vehicle is located elsewhere, you may request a transfer. This can be done in one or two ways:

1. Contact your GMC Truck Division service representative.

2. Underline those VINs on your computer listing, which you have checked out and want transferred, write "PLEASE TRANSFER" sign your name and date, and submit the listing to your GMC Truck Division service representative.

By requesting that a vehicle be transferred, this does not mean it will be removed from your next computer listing. When a transfer request is received by your GMC Truck Division service representative, he/she will then send a request to the receiving region. The receiving region then has 30 days to accept or reject the transfer request.

#### COMPLETIONS

Campaign Completion Stickers may be ordered from your GMC Truck service representative.

Enclosed are five (5) Dealer Campaign Report Forms and one (1) mailing envelope for your use. If additional forms or envelopes are required, contact Adistra Corporation, (313) 455-9072.

#### NOTE: THE DEALER CAMPAIGN REPORT FORM SHOULD BE USED FOR COMPLETIONS ONLY!

DO NOT complete a card each time you complete a campaign on a vehicle. A warranty claim submitted by the dealer will remove a VIN from the outstanding campaign listing in most cases. The use of this card should be very limited. Use the card:

1. If a vehicle appears on your computer listing for two (2) consecutive listings after a campaign has been completed.

2. If an owner received the campaign part and completed the campaign. (Refer to section "OWNER COMPLETED CAMPAIGN".

This card should be completely filled out with the following information:

1. Complete Vehicle Identification Number

2. GM Campaign Number (Not Labor Operation) - Two Digit source Code followed by Campaign Number (48/13 XXCXX).

3. WRO Number (Not required if customer completed campaign, write "owner completed")

4. GM/Chevrolet Truck Dealer Code - Two Digit Source code followed by Five Digit Dealer Code (48/13 XXXXX).

5. Signature

6. Date

#### OWNER COMPLETED CAMPAIGN

Owners receive an owner reply card with their campaign letter. Therefore, it is recommended that involved dealers wait until they receive their second Outstanding Vehicle List, after campaign has been released, before follow-up with owners. This will allow time for owner reply cards to be received by GMC and processed, removing VINs from outstanding list.

After the dealer receives the second Outstanding Vehicle List, follow-up with owner can be made by telephone. Ask the owner if he/she received and installed campaign part/label. Do not mail card/letter to owner requesting they come into the dealership for this type of campaign, unless campaign bulletin directs dealer to do so. If the owner completed campaign. the dealer can then do one of the following:

o Submit WRO on subject VIN and use . 1 hour for administrative time with campaign labor operation.

or

o You may also indicate owner completed and date you talked to the owner on a copy of your outstanding vehicle listing and mail it to GMC Truck Division using the previously supplied yellow mailing envelopes.

or

o Complete small yellow Dealer Campaign Report Form. Refer to section "COMPLETIONS" above.

#### EXPORTED VEHICLES

Exported vehicles are those which are now located outside the United States. A complete address of where the vehicle is now located must be furnished before the VIN can be removed from your computer listing.

Notification of vehicles to be exported may be submitted the same as owner name/address changes.

GMC CHEV. NUMBER GROUP DATE NUMBER DESCRIPTION ----------------------------------------------------------------------------- **90C26(A) 7A 10/93 90C35(A) Automatic Transmission Fluid Containment

90C50 5 9/94 90C50 Auto Apply Parking Brake Malfunctions

91C19 10-A2 1/94 91C33 Bucket Seat Recliner Bolt Breakage

92C11 6B 1/93 92C28 Non A/C Engine Fan Failures

92C13 5 10/92 **** Interference Between The Front Brake Anchor Plates & The Steering Knuckle

92C20 8B 10/92 **** Incorrect Engine Harness Fusible Link

92C22 5 9/93 92C34 Composite Brake Rotor Separation

93C02 6C 11/92 **** Fuel Injection Pump Housing Erosion

93C03 6A 11/92 93C04 Engine Oil/Filter Replacement

93C04(B) 6A 7/93 93C06(B) Engine Oil Filter Adapter

93C05 6A 1/93 **** Throttle Body Drive Unit

93C06 10 3/93 93C09 Incorrect Hood Hinge Material

93C07 7A 3/93 93C07 Automatic Transmission Fluid Containment

93C08(A) 10-A2 7/93 93C18 Rear Seat Belt May Not Release Webbing

93C09 7A 6/93 N/A Shift Control Cable Breakage

93C10 4A 5/93 93C15 Prop Shaft Tube Welds Off Location

93C11(A) 6A 6/93 93C14(A) Soft Crankshaft Sprockets (No heat-treat)

93C12(A) 10-A2 1/94 93C20 Rear Bench Seat Manual Latch Assembly

93C14 10-A1 11/93 93C24 Door Lock Cylinder Freeze Up

93C15 1A 11/93 93C22 Air Conditioning Overcharge

93C16 5 12/93 93C23 Front Brake Pipe Wear Through

93C17 5 10/93 **** Brake Pedal Pushrod Disengagement

93C18 6B 4/94 93C27 Coolant Pump Pulley

93C19 3B 2/94 **** Intermediate Steering Shaft Bolt Loose or Omitted

93C20 3E 4/94 93C31 Incorrect Steel Spare Wheel Install New Rim

93E21 6E 8/94 93C50 Vehicle Emission Control Information Label Missing

93C23 6F 3/94 **** Exhaust Pipe Flange To Muffler Cracking

93C24 7C 3/94 **** Clutch/Flywheel Housing Cracks

93C25 Trans. 5/94 93C30 Automatic Transmission Oil Overheat

93C28 6C 3/94 93C32 NGV Fuel Tank Rupture

93C51 3C 8/94 93C51 LH and RH Lower Control Arm Cracking (Install Lower Control Arm Reinforcement Kit)

93C53 3C 10/94 93C53 Right-Hand Frame and Body Mount Cracks

*94C01 6E 8/93 94C01 Electronic Spark Control Module (ESC) 94C02 5 9/93 94C04 Brake Pedal Pushrod Retainer 94C03 10-A2 12/93 94C12 Seat Bolts Not Installed 94C04 6C 6/94 **** TICS Fuel Injection Pump Erosion in the Fuel Pump Housing

94C05 6B 2/94 94C07 Incorrect Radiator Cap or Surge Tank Pressure Cap Assemblies Installed

94E06 6E 1/94 94C10 PCV Valve System Hose Freeze

94C07 6C 2/94 94C19 Low Torque On Front Fuel Tank Bracket Fasteners

*94C08 7A 12/93 94C13 Torque Converter Bolts Improperly Torqued

*94C09 6D 12/93 94C16 Starter Motor Pinion Stop

94C10 6C 1/94 94C17 Fuel Tank Fill Pipe to Vent Tube Attachment

94C11 9 4/94 94C24 Missing Bolt on the Trailer Hitch Platform

94C12 3C 3/94 94C23 LH Lower Control Arm Rear Nut Torque

94E13 65 6/94 94C28 Tune-up Label Schematic Drawing Error

*94C14 7A 4/94 94C25 Transmission Failure Due to Loss of Lubrication Oil Flow - Rear Case Bushing Moving

*94C15 10-A3 4/94 94C26 Left Front Quarter Stationary Glass

94C16 9 6/94 94C30 Low Torque on the Platform Trailer Hitch Bolts

94C17 7A 7/94 94C31 Under Torqued Transmission to Engine and or Transmission to Clutch Housing Bolts

94C19 5 5/94 **** Brake Fluid Leaks at the Front Brake Calipers

94C57 6A 10/94 94C57 Poor Throttle Response, Stalling, Mis- fire, Poor Cold or Hot Start, Extended Crank Hot, Start Then Stall Hot

94C58 10 10/94 94C58 Wrong Primer Applied To The Windshield Attaching Flange

95C02 6E 8/94 95C02 Incorrect Crankshaft Position Sensing

95C05 6E 9/94 95C05 Fuel Tank Lines Low Torque

* Dealers Notified Via DCS Message.

** Outstanding VINs and owner information not listed on attached printout. Dealers do not have to track completions for campaign. Dipsticks mailed directly to owners of record.

*** Outstanding VINs and owner information not listed on attached printout.

**** Medium duty campaign released by GMC Truck for GMC and Chevrolet vehicles. Use (48) before campagin number for GMC vehicles. Use (13) before campaign number for Chevrolet vehicles.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.